Hotel Pousada Aeroporto

On December 14, 2023', I arranged with an employee to leave my car, at first very rude, she assured me that there was a transfer to the airport and back, to go the boy charged me 20 reais, on the way back he said that the car It was faulty and I couldn't pick it up at the airport, with a lot of effort I got an Uber at almost three in the morning. When I got there, another employee said I would have to pay eight days, and my car was left in the early hours of the 14th until the early hours of the morning. on the 21st, charging me 8 nights, whereas the correct rate would be 7 nights, I have already entered procon, I do not recommend this hotel

I can't give it 5 stars because it really isn't 5 stars. However, it is small and cozy, good service, clean and organized, very well located in one of the best sectors (neighborhood) of Goiânia, both in gastronomy and for living, a quiet, safe and beautiful neighborhood. Nearby airport, relatively close bus station, easy access to two excellent shopping malls. Anyone who comes to Goiânia and wants a good guesthouse at good prices is a good option.

We arrived at 2 different times. My father and mother arrived at 4:00 pm (fourth couple). The hotel forced them to pay for the entire reservation, for the 2 rooms, at the beginning. When I arrived at 3:00, the hotel charged me again, without informing me that they had already charged my parents. As I didn't know, I paid. The next day, they didn't want to refund the amount paid, saying it was my problem, and that I should complain to Booking. The hotel was without power from 5pm until 11pm. He said that if my parents left, they would charge the daily rate in the same way, without returning anything. The service was terrible, to the point where the manager shouted at me the next morning, saying there was nothing she could do. And it was for us to look for our rights, even though we knew it wouldn't lead to anything, because we weren't right, and we had to accept the situation (her words). After shouting, he left the hotel, so as not to resolve it. Dirty room, broken bed, rotten and moldy bathroom. The entire room stank of sewage.